General ArgyleOnLine Shopping FAQs

How do I order from ArgyleOnLine?

To order from Argyle Online, you need to select all the garments you require, based on your child's measurements then click "Checkout".You will need to type in your delivery address and choose your payment option (Credit/Debit Card, Direct Credit, Cheque or WINZ Quote) and pay for your order.

You will then receive an email with the order confirmation.

What methods of payment do you accept?

Payment can be made by Credit Card (Visa, MasterCard), Debit Card (Visa, Master Card), Direct Credit or Cheque (payable to ArgyleOnLine).

Do you have a shop?

Argyle OnLine is an online service only.

Can I pick up my order?

Argyle OnLine will courier your parcel to you directly.  Being an online service only we do not have any pick up options available.

Is the ArgyleOnLine website pricing inclusive or exclusive of GST?

ArgyleOnLine website pricing for both garments and freight charges are inclusive of GST as is the order confirmation you will receive. Please note that the invoice you will receive with your garment order will show pricing and freight charges exclusive of GST and GST will be calculated and added at the bottom of the invoice. The total of your order confirmation and the invoice will be the same.

How will my order be delivered?

We will do our utmost to deliver your order within 3-5 working days from receipt of your order and your payment.

Deliveries are made through our nominated courier and a customer signature is required as proof of delivery (unless you opt not to sign for your delivery when placing your order.) If there is no one available to accept delivery of the goods a notice will be left by the courier asking you to arrange a more suitable time for delivery, or for you to collect the goods from the courier depot.

Delivery will be made to a physical address or PO Box in New Zealand. There is a standard shipping charge per order; this will be shown on your order during checkout. We do not take responsibility for failed deliveries when a customer has provided incorrect or inaccurate delivery information.  Delivery times quoted are estimates only; we cannot be responsible for delivery delays due to causes beyond our control.

It Safe To Buy Online With My Credit Card?

We use the highest level of online security to ensure that online shopping with your credit card is safe.

Quote FAQs

Can I get a WINZ quote?

Work & Income New Zealand (WINZ) quotes can be created and printed from the website. To get a WINZ quote from Argyle Online, you need to complete the entire order with all the garments you require, type in the delivery address and then you will come to a screen with "payment options".

You need to select the "print WINZ Quote" option in the payment selection box and submit. You will then receive an email with the order confirmation and you print this out and take it to your nearest WINZ office for approval and payment.

What is a WINZ quote?

A WINZ quote can be used to apply for assistance with the purchase of your schoolwear requirements. Once you have created and printed a WINZ quote on our website you will need to take it to your nearest WINZ office for approval and payment. Payment must be made by Direct Credit from WINZ. Once we receive payment from WINZ we will be able to despatch your order that you entered into the website.

Please note that your whole order, including freight, may not being fully paid for by WINZ.  If this happens you will need to contact us immediately to arrange to pay the difference or have your order amended.

How long does it take to get a WINZ Quote and how long does the payment take?

If using a WINZ Quote we recommend placing your uniform order and taking the quote to WINZ at least 3 weeks prior to the date that you need uniform. Over the busy period in January WINZ is very busy and you may not be able to get an appointment with WINZ for a week or two.

Once it is approved, WINZ pays promptly however if the payment is not the full amount for your order, including freight, your order won't be dispatched until you arrange the difference or an amendment directly with us. To do this, please contact our call centre on 0800 11 00 59 or contact us via live chat on the Arygle OnLine website.

Can I get a The Ministry for Vulnerable Children (Oranga Tamariki)/Barnados/City Mission/Rotary/KidsCan/Variety or similar quote?

If you are requiring a quote for any of these organisation, it can be created and printed from the website, using the WINZ Quote process outlined above

Payment must be made by Direct Credit from the organisation (quoting the order number on your quote.) Once we receive payment, we will be able to despatch your order that you entered into the website.

Please note that in the case of your whole order not being fully paid for, you will need to contact us immediately.

Measurement FAQs

How do your sizes compare to other store sizes?

Sizes can vary by manufacturer and item. School uniform sizing often does not match everyday clothes. Our garments are uniquely designed for your school and have different fittings, so please check the size chart with your measurements before ordering online to make sure that you get the sizes that fit you best.

How do I order the best fitting size?

In order to find your size on ArgyleOnLine, you need to take few body measurements, such as chest & waist measurements, and compare them with the size chart tables for each item.

You'll need a tape measure, close fitting clothes on and it helps if you have someone to measure you. Once you have all the measurements you can order online. Our garments have different fittings, so please check the size chart with your measurements before ordering online to make sure that you get the sizes that fit you best. We have allowed for a comfortable fit and room for the wearer to grow.

How do I measure my child?

If you need a tape measure, they are available from your child’s school. If you are unsure of where to measure, check our measuring guide.

If your measurements fit you into more than one size, we recommend that you select the larger size.  That way you can be sure there is more room for growth.

How many uniforms should I purchase?

This depends on your laundry schedule. We recommend a minimum of 3 tops and 2-3 bottoms. It is easy to order more garments if they are needed.

Return FAQs

What happens if I order the wrong style or size?

You will be responsible for the cost of returning the garment to us for replacement. We will send the correct garment to you at our cost.

What happens if I want to change my order?

If you change your mind about what you want to order before you send us your payment then just complete a new order online. However if you have already paid for your order you will need to contact us, and either swap a garment, or place a new order.

How can I return my order?

Garment(s) should only be returned if you have ordered the wrong size garment or there is a problem with the garment.

To return your order it must be accompanied by a copy of the original order or invoice.

Please address your parcel to:

ArgyleOnLine

PO Box 13 213

Onehunga

Auckland 1643

We recommend that you courier your parcel back to Argyle Online to ensure it arrives promptly and so you can track delivery progress.

Terms of return

An order can only be returned within 14 days of receipt. Items must be unworn and in original condition in order to be returned. 

Damaged, worn, unwashed or altered garments will not be exchanged, credited or refunded. 

If a fault should appear after a garment has been worn please launder before return. 

Shipping costs of returning an item will be at your own expense unless an item is faulty; in this case please call us to arrange free postage. 

If an item is being exchanged for a different garment size then the postage costs of returning the item will be at your own expense.

Credit card refunds will be paid back onto the original credit card. All Direct Credit payments will be paid back via Cheque. We will not refund purchases of multiple garments used for the purpose of determining the correct size. Refund cheques will take up to 10 working days to be processed.

Newly exchanged garments will not be sent out until the original returned garments have been received back to Argyle OnLine.