Ordering

1. Find your school under Shop ArgyleOnLine.
2. Select the products you require and click Add to Cart - make sure you measure your student beforehand to ensure you select the correct size.
3. Click the checkout button at the top right of the screen.
4. Login or continue as a guest. Review or enter your delivery address.
5. Choose your payment type (Credit/Debit Card, Account to Account, Invoice or WINZ Quote) and follow the instructions on screen.
6. Once you have completed your purchase an order confirmation will be emailed to you.
We do recommend creating an account to save you time from re-entering your details when you next order with us, but you can also checkout as a new customer/guest.
Click the login button at the top right of the page (desktop) or in the menu (mobile). Click "Forgotten password" then enter your email address and click "Reset Password". An email will be sent to you with a link to reset your password. If you are still having issues you can continue through the checkout as a new customer or guest with your existing email.
ArgyleOnLine is an online service only and we do not have pick up or collect options available.
Most schools have a link to their school uniform policy at the top of the page outlining compulsory and optional items. If you are unable to locate this, please contact our customer services team for assistance.
This depends on your laundry schedule. We recommend a minimum of 2-3 tops, 1-2 bottoms, 3 pairs of socks (if required) and 1 outerwear piece. It is easy to order more garments if they are needed.
The prices displayed on ArgyleOnLine are inclusive of GST.
Please continue to place your order and we will contact you with a delivery time frame. If you have ordered other items that are in stock, your order will be split and delivered as stock is available.
Please contact us as soon as possible to amend your order.
Please contact us as soon as possible if you would like to cancel your order. Postage is non-refundable if your order has been dispatched.
The ArgyleOnLine team will be on holiday from late December, returning early January. You can still place orders online during this time and deliveries will recommence when we return. We strongly recommend placing your school uniform order as early as possible to beat the Back to School rush.

Sizing

Our garments are uniquely designed for your school and sizing may not match everyday clothes. Please check the size carefully before ordering online to make sure you get the size that fits you best.
Measure your student following our measuring tips and compare these with the body size chart on the product page. If the measurement is between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit. If the measurements correspond to two different sizes, order the size indicated by the chest measurement for tops and the hip measurement for bottoms.
Please contact us to apply for specially made garments. The lead time is 4 to 6 weeks.
Yes, you can find more information about returns here here.

Payments & Financial Assistance

Payment can be made by Credit/Debit Card (Visa or Master Card), Zip, Account to Account (ANZ, ASB, BNZ, Kiwibank, The Co-operative Bank, TSB or Westpac) or select Invoice if you would like our bank account details to make a direct credit. You can also request a WINZ quote/Invoice to apply for financial assistance.
Yes we accept Zip as an interest free payment option, paid in 4 instalments. Find out more information here
Yes our website is secure as shown by the padlock in the URL (SSL Secure Socket Layer). All credit card details are encrypted, and no credit card details are stored.
In order to complete a transaction using a credit or debit card, a cardholder may be asked to provide additional proof of identity, such as a password or other information known by the cardholder; this is otherwise know as 3D secure. If you have pop ups blocked on your browser or do not enter the password correctly, it may result in a failed authentication. In this case you will need to contact the bank that issued your card. This is because 3D Secure is taken as proof the true cardholder made the transaction, and therefore the risk for fraud ordinarily falls back to the card issuing bank.
A quote can be generated from our site to apply for assistance from Work & Income New Zealand (WINZ) with the purchase of your schoolwear requirements.
To get a WINZ quote you need to complete an order online and select "WINZ quote" as your payment option. You will then receive an email with your order confirmation. Print this out and take it to your nearest WINZ office for approval. Please ensure they quote our invoice number as a reference when making payment.
We recommend placing your uniform order online and taking the quote to WINZ at least 3 weeks prior to the date you need the uniform. Your order will be dispatched once payment has been cleared from WINZ. If your order has not been paid in full you will need to pay the difference or amend your order. To do this, please contact our customer service team on 0800 11 00 59 or send us an email on the "Contact Us" page.
You can generate an invoice from the website by completing an order online and selecting your payment method as 'Invoice'. You will receive an email with your order confirmation. Forward this to the organisation to make payment via direct credit (quoting our invoice number as a reference). Your order will be dispatched once payment has been cleared. If your order has not been paid in full you will need to pay the difference.

Shipping

Being an online service only we do not have any pick up options available.
Shipping is charged at a flat rate of $4.95 for the Auckland region (including Mahurangi and Cambridge) and $7.50 for Northland, Lower North Island and the South Island. The appropriate shipping costs are automatically added to the checkout.
Please allow 3 to 5 working days for your order to be processed. All orders are dispatched on an overnight service with Courier Post.
Quoted delivery times are estimates only; we cannot be responsible for delays due to causes beyond our control.
Once your order is dispatched you will receive an email with a link to your tracking details. If you have an account with us you can check the status of your order by logging in and going to "My Details" and "My Transactions".
If you have NOT received an email with your tracking number, please contact us as soon as possible to amend your delivery address.
If your order has been dispatched you will need to request a change with Courier Post by managing your parcel online or calling them on 0800 268 743 with your tracking number.
Please allow at least 3 to 5 working days for your order to be dispatched from receipt of payment. If you have received a Dispatch Confirmation email you can check the status of your parcel by clicking 'Track Order' or alternatively you contact Courier Post on 0800 268 743 and supply them with your tracking number. If your parcel has been lost or damaged please contact us to arrange a replacement.

Returns

You may return item(s) to us within 14 days of receipt for an exchange or refund. Item(s) can be tried on for size but must be returned in their original condition. Damaged, worn, unwashed or altered garments will not be exchanged, credited or refunded. If a fault should appear after a garment has been worn please launder before returning. Shipping costs of returning item(s) will be at your own expense unless an item is faulty; in this case please contact us to arrange free postage. Exchanges or replacements are sent free of charge.
You can return your item(s) for a refund within 14 days of receipt as long as the item(s) is in original condition. Refunds are paid back via the original payment method at the original purchase price. If your order was paid by WINZ, please provide your WINZ client number. Please allow up to 5 working days for your refund to appear in your account.
Fill out the returns form (you will find this at the bottom of the invoice you received with your order - contact us if you need another copy). Include this in your returning package along with the products you are exchanging. Address your parcel to:
ArgyleOnLine
8 Hugo Johnston Drive
Penrose
Auckland 1061

We recommend re-using courier bags by turning them inside out. Postage can be ordered online with NZ Post.
Please email aolhelp@argyleonline.co.nz with your invoice number to request a new returns form.
Once your return has been received by us, we have a 3 to 5 working day turnaround. You will receive an updated order confirmation once your return has been processed and a track and trace number once your return has been dispatched.
As soon as you discover a fault, please email aolhelp@argyleonline.co.nz with a photo, description and your invoice number. We willl then assess whether a repair or replacement is required.