Ordering

Find your school under Shop ArgyleOnLine. Select the products you require and click Add to Cart - make sure you measure your student beforehand to ensure you select the correct size. Click the checkout button at the top right of the screen. Login or continue as a guest. Review or enter your delivery address. Choose your payment type (Credit/Debit Card, Account to Account, Cheque or WINZ Quote) and follow the instructions on screen. Once you have completed your purchase an order confirmation will be emailed to you.
This depends on your laundry schedule. We recommend a minimum of 2-3 tops, 1-2 bottoms, 3 pairs of socks (if required) and 1 outerwear piece. It is easy to order more garments if they are needed.
No, ArgyleOnLine is an online service only.
The prices shown on ArgyleOnLine are inclusive of GST. The invoice you will receive with your order will show pricing exclusive of GST and GST will be calculated and added at the bottom of the invoice.
Please continue to place your order and we will contact you with a delivery time frame. If you have ordered other items that are in stock, your order will be split and delivered as stock is available.
Please contact our customer service team on 0800 11 00 59 or fill out the query form on our Contact page as soon as possible to amend your order.

Sizing

Sizes vary by manufacturer and style. School uniform sizing often does not match everyday clothes. Our garments are uniquely designed for your school and have different fittings, so please check the size carefully before ordering online to make sure you get the size that fits you best.
Measure your student following our guide links on the product page and compare the measurements with the size chart. If the measurement is in-between sizes, we recommend selecting the larger size to allow room for growth. Sizing may vary between garments, please check the size chart carefully before placing your order.
Click the link to the measuring guide or video on the product page. When measuring your student keep the tape snug but not tight.
Please contact us with their chest, waist and hip measurements and we will assess whether they qualify for specially made garments. The lead time is 4 to 6 weeks.

Payment / Financial Assistance

Payment can be made by Credit/Debit Card (Visa or Master Card), Cheque (an invoice will be emailed to you with our bank account details), Account to Account (ANZ, ASB, BNZ, Kiwibank, The Co-operative Bank, TSB or Westpac) or you can request a WINZ quote/Invoice (cheque) online to apply for financial assistance.
Yes our website is secure as shown by the padlock in the URL (SSL Secure Socket Layer). All credit card details are encrypted, and no credit card details are stored.
In order to complete a transaction using a credit or debit card, a cardholder may be asked to provide additional proof of identity, such as a password or other information known by the cardholder; this is otherwise know as 3D secure. If you have pop ups blocked on your browser or do not enter the password correctly, it may result in a failed authentication. In this case you will need to contact the bank that issued your card. This is because 3D Secure is taken as proof the true cardholder made the transaction, and therefore the risk for fraud ordinarily falls back to the card issuing bank.
A quote can be generated from our site to apply for assistance from Work & Income New Zealand (WINZ) with the purchase of your schoolwear requirements.
To get a WINZ quote you need to complete an order online and select "WINZ quote" as your payment option. You will then receive an email with your order confirmation. Print this out and take it to your nearest WINZ office for approval. Please ensure they quote our invoice number as a reference when making payment.
We recommend placing your uniform order online and taking the quote to WINZ at least 3 weeks prior to the date you need the uniform. Your order will be dispatched once payment has been cleared from WINZ. If your order has not been paid in full you will need to pay the difference or amend your order. To do this, please contact our customer service team on 0800 11 00 59 or send us an email on the "Contact Us" page.
You can generate an invoice from the website by completing an order online and selecting your payment method as ' Cheque'. You will receive an email with your order confirmation. Forward this to the organisation to make payment via direct credit (quoting our invoice number as a reference). Your order will be dispatched once payment has been cleared. If your order has not been paid in full you will need to pay the difference.

Shipping

Being an online service only we do not have any pick up options available.
Shipping is charged at a flat rate of $4.95 for the Auckland region (including Mahurangi and Cambridge), $7.50 for Northland, the Lower North Island and the South Island. The appropriate shipping costs are automatically added to the checkout.
No we can only deliver to a physical address in New Zealand.
Please allow 3 to 5 working days for your order to be processed. Once your order is dispatched you will receive an email confirmation with your tracking details. Deliveries are made through Courier Post on an overnight service. Quoted delivery times are estimates only; we cannot be responsible for delays due to causes beyond our control.
Please allow at least 3 to 5 working days for your order to be dispatched from receipt of payment. If you have received a Dispatch Order Confirmation email your can check the status of your parcel by clicking 'Track Order' or alternatively you contact Courier Post on 0800 268 743 and supply them with your tracking number. If your parcel has been lost or damaged please contact us to arrange a replacement.

Returns

You may return item(s) to us within 14 days of receipt. Item(s) can be tried on for size but must be returned in their original condition. Damaged, worn, unwashed or altered garments will not be exchanged, credited or refunded. If a fault should appear after a garment has been worn please launder before returning. Shipping costs of returning item(s) will be at your own expense unless an item is faulty; in this case please contact us to arrange free postage. Exchanges or replacements are sent free of charge.
Refunds will be paid back via the original method of payment. If your order was paid by WINZ, please provide your WINZ client number. Refund cheques take up to 10 working days to be processed.
Fill out the returns slip (you will find this at the bottom of the invoice you received with your order - contact us if you need another copy). Include this in your returning package along with the products you are exchanging. Address your parcel to: ArgyleOnLine, 8 Hugo Johnston Drive, Penrose, Auckland 1061. You can order postage online through the NZ Post website. We recommend using the courier service so you can track delivery progress and ensure your parcel arrives promptly.
Once your return has been received by us, we have a 3 to 5 working day turnaround. You will receive an updated order confirmation along with a track and trace number once your return has been dispatched.